Privacy Policy for Loam Agency
Loam Agency ("we," "our," "us") respects your privacy and is committed to protecting personal information collected through our website, marketing services, and software solutions. This Privacy Policy explains what data we collect, how we use it, with whom we share it, and your rights regarding your personal information. Our practices comply with global data protection laws, including GDPR, CCPA, and CPRA.
Information We Collect
Personal Information You Provide
We collect information you voluntarily provide, including name, email, phone number, company name, job title, billing details, and other information submitted through forms, account registration, client onboarding, or communications.
Automatically Collected Information
We automatically collect technical data such as IP address, browser type, device information, operating system, referring URLs, pages viewed, and interactions with our website and software through cookies and similar technologies.
Third-Party Information
We may receive information about you from third-party sources such as business partners, marketing vendors, or publicly available databases, used to enhance service delivery and marketing.
How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our services and products
- Process transactions and send confirmations and invoices
- Respond to inquiries and provide customer support
- Send marketing communications (with consent where required)
- Conduct analytics, research, and business intelligence
- Ensure security, prevent fraud, and comply with legal obligations
- Personalize user experience and optimize our platforms
How We Share Your Information
We may share your personal information with:
- Service Providers: Third-party vendors who assist with operations (e.g., hosting, payment processing, email delivery, analytics)
- Business Partners: When you engage with partner programs or integrations
- Legal and Regulatory Authorities: When required by law or to protect our rights and safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales
We do not sell your personal information to third parties.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyze site traffic, and support marketing efforts. You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
Data Security
We implement industry-standard technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, and destruction. However, no system is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on data type and use case.
Your Rights
Depending on your location, you may have certain rights regarding your personal data, including:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Restriction: Request restriction of processing
- Portability: Request transfer of your data to another service
- Objection: Object to processing based on legitimate interests or direct marketing
- Withdrawal of Consent: Withdraw consent where processing is based on consent
To exercise these rights, contact us at team@loamagency.com.
International Data Transfers
Your information may be transferred to and processed in countries outside your residence. We ensure adequate safeguards are in place, such as Standard Contractual Clauses, to protect your data in accordance with applicable laws.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance.
Contact Us
For privacy-related questions or concerns, contact team@loamagency.com.